First the human experience. Then the result machine.


Our telephone system will be serviced on December 02nd 2022 from 2:00pm to 05:00pm (CET).

For this reason, unfortunately, our staff will not be able to answer calls during this time period (phone numbers +499383205*).

Our HOTLINE (M*800 and E*700) will also be serviced and cannot be reached during this time.

In urgent cases please call the following phone numbers – your call will be forwarded directly to our service staff.

Mechanical line: +49 9383-9048716

Electrical line: +49 9383-9048715

Once the maintenance work is completed, the usual telephone numbers will be activated and fully available again.

Thank you for your understanding!

Service during Business hours

Mon. 7:00 – 16:30
Tue. 7:00 – 16:30
Wed. 7:00 – 16:30
Thu. 7:00 – 16:30
Fri. 7:00 – 13:30
4:33 Uhr (CET)
Service Elektro:
+499383 205 700
Service Mechanik:
+499383 205 800

Current Service Status

Outside business hoursNext Business Hours: Tuesday (29. November 2022) ab 7:00 Uhr (CET)


After the regular business hours you can reach our hotline:

We will charge a fee of € 200,– plus working time for the use of the hotline / service outside our normal working hours.

We would like to ask you to use the service numbesr and our hotline outside our normal working hours only in case of emergencies, e.g. machine breakdowns

Inquiries, for example for trainings or spare part orders will be charged with a fee of € 200,– plus working time.

Please note:

In case all lines are busy, please try again a few minutes later.

Mo-Do: 16:30 – 7:00 Uhr (CET)
Fr: 13:30 – 7:00 Uhr (CET)
Sa-So: 7:00 – 7:00 Uhr (CET)
Mon-Thu: 10:00 a.m.- 1:00 a.m. EST
Fri: 7:30 p.m. -1:00 a.m. EST
Sat-Sun: 1:00 a.m.- 1:00.a.m. EST

The service and hotline are not available on the following public holidays:

  • 01. Januar
  • Karfreitag
  • Ostermontag
  • Pfingstsonntag
  • Pfingstmontag
  • 24. – 26. Dezember
  • 31. Dezember