First the human experience. Then the result machine.
Service during Business hours
Current time in Germany: 1:24 Uhr (CET), 1:24 am (ET)
Electrical Service:
+499383 205 700
eservice@goepfert.de
eservice@goepfert.de
Mechanical Service:
+499383 205 800
mservice@goepfert.de
mservice@goepfert.de
Hotline
After the regular business hours you can reach our hotline subject to surcharge.Electrical Service: +499383 205 701
MechanicalService: +499383 205 801
We will charge a fee of € 200,– plus working time (€ 50,– per 15 minutes) for the use of the hotline / service outside our normal working hours.
We would like to ask you to use the service numbers and our hotline outside our normal working hours only in case of emergencies, e.g. machine breakdowns
Inquiries, for example for trainings or spare part orders will be charged with a fee of € 200,– plus working time (€ 50,– per 15 minutes) .
Please note:
In case all lines are busy, please try again a few minutes later.
Mon-Thu: | 00:00 h bis 07:00 h + 16:30 h bis 00:00 h (CET) |
Fri: | 00:00 h bis 07:00 h + 13:30 h bis 00:00 h (CET) |
Sat: | all day |
Sun: | 00:00 h bis 6:00 h + 22:00 h – 7:00 h (CET) |
Mon-Thu: | 6:00 pm to 01:00 am + 10:30 am to 6:00 pm (ET) |
Fri: | 6:00 pm to 01:00 am + 7:30 am to 6:00 pm (ET) |
Sat: | all day |
Sun: | 6:00 pm - 12:00 am + 4:00 pm to 1:00 am (ET) |
The service and hotline are not available on the following public German holidays:
- New Year`s Day
- Good Friday
- Easter Sunday
- Easter Monday
- First of May
- Whit Sunday
- Whit Monday
- 3. October
- 24. – 26. December (Christmas Holiday)
- New Year`s Eve